FAQs

Frequently Asked Questions (FAQs)

Orders

How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be changed or canceled.

Shipping

Where do you ship?

We currently ship only to the United States and the United Kingdom.

How long does shipping take?

Shipping typically takes 3–7 business days after your order has been processed.

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking details.

Returns & Refunds

What is your return policy?

We offer free returns and a 30-day money-back guarantee. You have 30 days from the date of delivery to request a return.

How do I start a return?

To start a return, please contact us at contact@derekstyle.shop with your order number and reason for return.

When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within 5–10 business days to your original payment method.

Payments

What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods available at checkout through Shopify.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party payment providers. We do not store your payment details.

Products

Are your product images accurate?

We make every effort to display our products accurately. However, colors and details may vary slightly depending on your screen or device.

Customer Support

How can I contact customer support?

You can contact us anytime using the information below:

DEREK STYLE
10937 Wilkie Avenue
Inglewood, California 90303
United States

Email: contact@derekstyle.shop
Phone: +1 (645) 208-7258

How quickly do you respond?

We aim to respond to all inquiries within 24–48 business hours.